We accept returns and exchanges.
Contact shop@ancientwaters.net within: 14 days after delivery
Send items back within: 30 days after delivery
We do not accept cancellations.
But please contact shop@ancientwaters.net if you have any problem with your order.
The following items cannot be returned or exchanged
Due to the nature of these products, no withdrawal is possible for the following products. This is different if the products were defective or damaged on delivery.
-Custom-made or personalized orders
-Items on sale
Return policy
Buyers are responsible for shipping costs for returns. In the event that the item is not returned in its original condition, the buyer is responsible for any loss in value.